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Members open a ticket and your AI agent answers in seconds (in their language), resolving the easy ones itself and handing the rest to staff with a full summary. It already knows RDM, VDM and NLR. Free, and live in two minutes.
Free forever plan•Tickets stay unlimited•Live in ~2 minutes
Hey @kxng_mike, press the 🟢 AI Help button and I'll help right away. Prefer a human? Just say so.
how do i get whitelisted for the city?
Open the Whitelist category, drop your character name and a short backstory, and staff review it within ~24h (usually same day). Want me to point you to it?
oh perfect, thanks!
Anytime 🙌 Closing this out. Reopen whenever you need a hand.
Resolved by AI · 0 staff hours spent · member rated it 👍
Seconds
to first reply, 24/7
9 + auto
languages, per member
RDM · VDM · NLR
RP rules built in
2 min
setup, no code
You already run a ticket system. This is the same thing, except it answers on its own.
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With ViceAI
The AI auto-detects each member's language and answers in it, with 9 built in plus auto-detect for the rest. Pick a language and watch the same answer switch instantly.
How do I get whitelisted?
Open the Whitelist category, add your character name and a short backstory. Staff review it within ~24h, usually the same day. 👍
en: How do I get whitelisted? Open the Whitelist category, add your character name and a short backstory. Staff review it within ~24h, usually the same day. 👍
es: ¿Cómo entro en la whitelist? Abre la categoría de Whitelist, añade el nombre de tu personaje y una breve historia: el staff lo revisa en ~24h, normalmente el mismo día. 👍
pt: Como entro na whitelist? Abre a categoria de Whitelist, adiciona o nome da tua personagem e uma breve história; a staff analisa em ~24h, normalmente no mesmo dia. 👍
de: Wie komme ich auf die Whitelist? Öffne die Whitelist-Kategorie, gib deinen Charakternamen und eine kurze Hintergrundgeschichte an, dann prüft das Team es innerhalb von ~24 Std., meist am selben Tag. 👍
fr: Comment être ajouté à la whitelist ? Ouvre la catégorie Whitelist, indique le nom de ton personnage et une courte histoire. Le staff l'examine sous ~24h, souvent le jour même. 👍
nl: Hoe kom ik op de whitelist? Open de Whitelist-categorie, voeg je personagenaam en een korte achtergrond toe, en het team beoordeelt het binnen ~24 uur, meestal dezelfde dag. 👍
bg: Как да вляза в whitelist-а? Отвори категорията Whitelist, добави името на героя си и кратка история: екипът я преглежда до ~24 часа, обикновено същия ден. 👍
ru: Как попасть в вайтлист? Открой категорию Whitelist, укажи имя персонажа и короткую предысторию. Команда рассмотрит заявку за ~24 часа, обычно в тот же день. 👍
sr: Kako da uđem na whitelist? Otvori kategoriju Whitelist, dodaj ime svog lika i kratku priču; tim to pregleda za ~24h, obično istog dana. 👍
Every easy ticket the AI resolves is one your team never touches. Drag the sliders to your own numbers.
Easy, repetitive questions the AI resolves on its own. Typically 40–60% for a well-fed knowledge base.
495
tickets auto-resolved / mo
~66h
staff hours saved / mo
55%
handled without staff
Tickets are always unlimited. The daily number is how many your AI answers before new ones go to staff. Every plan includes the full AI support flow. Upgrade only for a higher AI allowance, your own branding and advanced routing.
Free
Free
Basic
€7.99/mo
Pro
€29.99/mo
Business
€99/mo
Prices in EUR per server. Annual billing saves two months. An à-la-carte extra-AI-quota add-on is available on request. Manage or cancel anytime from the billing page.
Yes, free forever, no credit card. The Free plan runs the full AI support flow on 10 AI-assisted tickets a day, with private ticket threads, transcripts and a knowledge-base document. Tickets themselves are always unlimited. You only ever pay if you want a higher daily AI allowance or advanced routing.
Nothing breaks. New tickets still open. They just go straight to your staff with no AI reply, and the member is told a human will help. The AI switches back on automatically when the daily limit resets, or instantly if you upgrade to a higher allowance. So there's no downside to keeping it installed.
No. ViceHub ships knowing GTA roleplay rules (RDM, VDM, NLR, fail RP, metagaming, powergaming, combat logging), answers from your own knowledge base, hedges and offers a human when it's unsure instead of guessing, and hands reports to staff with a full summary. It also works for Minecraft servers, web stores and any Discord community.
It auto-detects each member's language and replies in it: 9 built-in (English, Spanish, Portuguese, German, French, Dutch, Bulgarian, Russian and Serbian) plus auto-detect for the rest. Cyrillic detection keeps Bulgarian, Russian and Serbian from ever mixing. Every member is answered in their own language, automatically.
No. Add the bot to Discord, run /setup once to choose your roles, and configure everything else (AI personality, knowledge base, categories, branding and billing) from the ViceHub web panel. There's nothing to host and no config files to edit.
For anything a human needs to handle (reports, appeals, refunds, punishments, lost items), the AI gathers the key details one question at a time, then hands the ticket to the right staff role with a clean summary and steps aside so a person can take over cleanly. A safety net escalates anything that stalls.